As digital transformation takes root across the continent, Kenya continues to stand out with bold, replicable strides in digitizing public services.
From streamlining citizen access to government platforms to automating key functions in health, education and agriculture, the country is showing what’s possible when innovation is backed by policy and execution.
At the #ATLC2025 conference, we shall be featuring a panel discussion on “Case Studies on Digitization of Public Services”. This panel conversations will shine a spotlight on real-life success stories, showcasing how various government departments and counties have leveraged technology to enhance efficiency, transparency and citizen satisfaction.
Framed within the conference’s overarching theme “Africa’s Digital Future: Innovations Driving Economic Transformation”, this session offers a practical window into the transformative power of technology in public service delivery.
Why These Practical Case Studies Matter
Digital transformation in public service is more than a buzzword, it’s a real necessity.
Kenya’s experiences offer valuable insight into how governments can modernize systems and close service gaps using digital tools. These examples also provide models that can be adopted or adapted by other African countries, especially in environments where resource constraints and growing populations demand smarter solutions.
By focusing on successful implementations, the session will help identify what worked, how challenges were overcome and what policy or infrastructure support made these transformations sustainable.
Main Focus Areas in This Session
This discussion will dive into the following themes, offering lessons for both public and private sector leaders:
- Citizen-centric design – How services were built with end-user accessibility and convenience in mind.
- Inter-agency collaboration – Examples of how ministries and counties aligned digital efforts for broader impact.
- Technology infrastructure – What tools, platforms, or partnerships enabled scalability.
- Outcomes and Impact – Measurable improvements in delivery time, service uptake, transparency, and cost-efficiency.
Be Part of the Conversation
Whether you represent government, development or tech innovation, this session is your opportunity to learn from Kenya’s experience and contribute to a growing ecosystem of smart governance across Africa.
Visit www.africaforum.tech and join us on the 8th and 9th April in Eldoret for the #ATLC2025